‌Effective Date: 22 October 2026‌

1. Introduction

This Refund and Returns Policy applies to all product purchases made through the official e-commerce website of WHOLESALE STATIONERY SUPPLIES PTY. LTD., accessible at www.wholesalestationeryau.com. This policy outlines the complete, standardized rules that govern all post-purchase return and exchange arrangements for our full range of minimalist stationery, office organizers, pen holders, file folders, desk mats, and all other office tools sold on our platform. All customers who submit orders and complete payments on our website are deemed to have fully read, understood, and agreed to all terms specified in this policy prior to confirming their purchase.

Our core operational principle for post-sales processing is to deliver high-quality, durable stationery products that match all descriptions displayed on our product pages, while ensuring fair, transparent processing for all legitimate post-purchase requests. We explicitly emphasize that ‌no pure, product-return-unaccompanied refund requests (standalone “refund only” claims without physical return of the delivered goods) will be approved under any circumstances‌. All partial or full refund processes can only be initiated after you return the corresponding purchased product to our designated warehouse and our team completes full inspection and confirmation of the returned item.

2. Pre-Request Basic Eligibility Rules

To submit any valid return related request, your case must first meet all the following basic eligibility conditions:

• You must submit your return application via our official contact channels within 30 calendar days from the date when you successfully sign for the delivered stationery order. Any application submitted after this 30-day window will not be accepted for processing
• The products you intend to return must remain in resalable condition, with no obvious traces of use, no intentional damage, complete original retail packaging, and all original accessories, instruction inserts, and free bundled gifts that came with the product must be returned together with the main item
• You must provide the valid original order number, corresponding purchase payment receipt, and clear photo evidence that can prove the problem with your purchased product when submitting your return application
• Custom-made personalized products that are produced exclusively according to your individual customized requirements, including but not limited to our Customizable Desk Mat with Print Your Own Design products, do not qualify for return or exchange unless the items have confirmed manufacturing defects.

3. Strict Prohibition on Standalone Refund-Only Requests

We make it explicitly clear that we do not accept any “refund only” requests where you keep the delivered purchased product while asking for full or partial monetary compensation without returning the physical goods to us. This rule applies to all types of post-purchase scenarios, including but not limited to:

• Situations where you submit a quality-related claim but refuse to send the purchased product back to our warehouse for formal defect verification
• Situations where you report order delivery discrepancies but keep the incorrectly received extra items or wrong products, and directly request a cash refund without returning the incorrect goods
• Situations where you claim you no longer need the purchased stationery products after opening the package, but request a direct refund while retaining full possession of the items
• Situations where the logistics process shows you have successfully signed for the package, but you submit a false “lost delivery” claim to apply for unconditional refund without returning the goods.

All these refund-only requests will be automatically rejected by our post-sales system, and no exceptions will be made for any user account. Any attempt to submit repeated malicious refund-only claims will result in permanent suspension of your shopping access to our website.

4. Valid Return Scenarios and Processing Flow

Only under the following confirmed legitimate scenarios can your return application be approved, and subsequent refund process can be arranged after product inspection:

1. ‌Manufacturing Defect Confirmation‌: If the stationery product you received has inherent manufacturing quality issues that do not match our product page descriptions, such as cracked pen holders, broken structure of desktop organizers, stained file folders, or unsmoothed surface of desk mats that do not meet our product quality standards
2. ‌Our Side Shipping Error‌: If we incorrectly ship you products that are completely different from the items you selected and paid for in your original order, or send you wrong product quantities that do not match the order details
3. ‌Transit Damages‌: If the product you received has obvious damage caused by improper handling during the logistics transportation process.

Once your return application passes our initial eligibility review, we will send you the detailed designated return warehouse address, and you will be required to send the product back to that address within 14 calendar days. After our warehouse team receives your returned package, we will conduct a full, careful inspection of all returned items within 3 working days. If the inspection confirms that your case meets our return policy terms, we will proceed to arrange the corresponding solution: you can choose an equivalent product exchange, or we will process the corresponding refund to your original payment account.

5. Additional Notes

All return shipping fees will be covered by our company if the return reason is confirmed to be caused by our manufacturing defect or our shipping error. If you submit a return request for personal preference reasons (such as you changed your mind about the product style after receiving the normal quality item), you will need to bear all the costs of the return shipping by yourself. The total processing time for the refund to arrive in your original payment account will vary depending on your payment service provider’s processing rules, which is usually between 3 and 10 working days after we confirm the return inspection result.

If you have any questions about this Refund and Returns Policy, or need to submit a return application, you can contact us at any time via:

• Postal Address: 69 East Street, Rockhampton City, Queensland 4700, Australia
• Contact Email: ferndew@wholesalestationeryau.com
• Contact Phone Number: +61 7 3558 3328

We will respond to all your post-sales related inquiries within 24 working hours.