Effective Date: 22 October 2026
This Shipping Policy applies to all stationery and office tool purchases made through the official e-commerce platform of WHOLESALE STATIONERY SUPPLIES PTY. LTD., accessible at www.wholesalestationeryau.com. It sets out clear, standardized rules covering order processing timelines, shipping coverage zones, delivery fees, expected arrival windows, order tracking mechanisms, delivery protocols, and handling for common shipping exceptions. By confirming and submitting an order on our website, every customer fully acknowledges and agrees to all terms outlined in this policy. We are committed to delivering our curated range of durable, minimalist stationery products efficiently and reliably, to ensure your new desk organizers, pen holders, file folders, desk mats and other office essentials arrive at your destination in perfect condition.
1. Order Processing Timeline
All paid orders go through a strict verification and preparation workflow before they are handed over to our authorized courier partners:
- We complete initial payment validation and order confirmation within 1 business day after you place your successful paid order, and you will receive an automated confirmation email at your registered email address immediately after this step is finished.
- Our warehouse team will conduct full product quality inspection, carefully pack all your selected stationery items with shockproof protective packaging materials, and generate the unique shipping tracking number for your parcel within 1 to 2 business days following order confirmation.
- Order processing does not include weekends and Australian national public holidays. Orders submitted after 5 PM Australian Eastern Standard Time on business days will be processed as part of the next business day’s workflow. You will not be charged any hidden processing fees for this preparation stage.
2. Shipping Coverage and Delivery Fee Rules
We offer tiered shipping services for different regional customers, to meet the diverse delivery needs of individual home users, school buyers and small business wholesale purchasers:
- Domestic Shipping within Australia: We provide free standard shipping for all orders with a total value over AUD 75, covering all Australian states and territories including Queensland, New South Wales, Victoria, Western Australia, South Australia, Tasmania and the Australian Capital Territory. For domestic orders under AUD 75, a flat standard shipping fee of AUD 6.99 will be applied to your checkout total. We also offer expedited domestic shipping service for customers who need faster delivery, with a calculated flat rate of AUD 12.99, which you can select directly at the checkout page.
- International Shipping: We ship our stationery products to selected international regions including New Zealand, most Southeast Asian countries and major European nations. International shipping fees are calculated dynamically based on your delivery location and the total weight of your order, and the exact fee will be clearly displayed for you to review before you confirm the payment. We do not cover any applicable customs duties, import tariffs or local processing fees that may be charged by your destination country’s customs authority, and these additional fees are to be borne by the customer.
3. Estimated Delivery Windows
The expected delivery time starts to count from the date when your order is marked as “shipped” and you receive the official tracking notification, not from the date you submit your order:
- Standard domestic shipping parcels within Australia usually take 3 to 7 business days to arrive at your provided delivery address.
- Expedited domestic shipping orders within Australia can be delivered within 1 to 3 business days after the shipment is dispatched.
- International standard shipping parcels normally take 7 to 15 business days to reach the destination, while international expedited shipping services take 4 to 7 business days for delivery.
Please note that the estimated delivery windows are reference values only, and occasional delays caused by extreme weather conditions, local courier operational adjustments, customs clearance procedures or public health emergencies are outside our reasonable control. We will notify you proactively via email if we identify any potential large-scale delay affecting your order shipment.
4. Shipment Tracking and Delivery Protocols
Once your order is dispatched, we will send the full valid shipping tracking number and the corresponding courier official tracking page link to your registered contact email. You can also check the latest real-time status of your shipment at any time by logging into your account on our website, accessing the “My Orders” section, and clicking the specific corresponding order.
All our courier partners will send you a pre-delivery SMS or email notification 24 hours before the planned delivery. If no one is available to sign for the parcel at your provided address at the scheduled delivery time, the courier will leave a delivery attempt card with detailed instructions for you to rearrange a secondary delivery schedule, or guide you to pick up your parcel from the nearest local courier service point. We highly recommend all customers provide a valid, accurate and frequently used delivery address and contact phone number during checkout, to avoid unnecessary failed delivery attempts.
5. Shipping Exception Handling
If your shipment faces exceptions during transit, you can contact our customer support team for help at any time, and we will work with the courier side to resolve the issue as soon as possible:
- For confirmed lost parcels verified by the courier company, we will offer you two alternative options: reship all your ordered items for free, or process the corresponding full refund back to your original payment account, after you submit the related lost report confirmation.
- If you receive a visibly damaged outer package, we recommend you take photos of the unopened package and the damaged items inside, then reach out to our support team within 48 hours after you sign for the parcel, and we will arrange a free replacement or return arrangement for you immediately.
If you have any questions about our Shipping Policy, order shipment status or related inquiries, you may contact us through the following official channels at any time:
- Postal Address: 69 East Street, Rockhampton City, Queensland 4700, Australia
- Contact Email: ferndew@wholesalestationeryau.com
- Contact Phone Number: +61 7 3558 3328
Our customer support team will reply to all your shipping related queries within 24 working hours.