WHOLESALE STATIONERY

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Terms of Service

‌Effective Date: 22 October 2026‌

1. Introduction and Overview

These Terms of Service constitute a legally binding agreement between you, the user and customer of our platform, and WHOLESALE STATIONERY SUPPLIES PTY. LTD. (“we”, “us”, or “our”), the registered operator of the e-commerce website accessible at www.wholesalestationeryau.com. All activities related to accessing our website, browsing our product catalog, creating a user account, placing product orders, completing payments, submitting product reviews, contacting our customer support team, or using any other features and services provided on our platform are governed by these Terms of Service.

As a team of professional stationery lovers, we curate and offer a full collection of durable, minimalist stationery and office tools that balance clean design, daily practicality and friendly prices, including but not limited to premium pen holders, file folders, desktop storage organizers, specialized desk mats, and a wide range of other carefully selected office essentials. We are committed to delivering high-quality stationery products that elevate your daily work and study experience, without forcing customers to choose between cheap, flimsy low-quality tools and overpriced, non-functional fancy stationery items.

By accessing, browsing or completing any transaction on our website, you explicitly confirm that you are of legal age to form a binding contract under applicable laws in your jurisdiction, or you have obtained explicit consent from your legal guardian if you are under the age of majority, and that you have fully read, understood, and agreed to abide by every provision outlined in these Terms of Service, alongside our published Privacy Policy, Refund and Returns Policy and Shipping Policy. If you do not agree to any clause in these Terms of Service, you must not access our website or use any of our services.

2. Registered User Account Rules

To unlock full access to all functions on our platform, including saving your preferred shopping preferences, viewing historical order records, saving frequent delivery addresses, checking real-time shipment tracking updates, and submitting product reviews, you may choose to register for a personal user account on our website:

  • You agree to provide accurate, current, complete and up-to-date personal information during the entire account registration and subsequent usage process. You are fully responsible for updating your account details promptly whenever any of your registered information changes, to maintain account accuracy.
  • You are solely responsible for safeguarding the security of your account login credentials, including your selected account username and password. You acknowledge that all activities conducted under your account will be deemed to be authorized by you. If you detect any unauthorized access to your account, suspicious login activity, or account security breach, you must notify us immediately via our official contact channels. We will not be held liable for any loss or damage caused by your failure to fulfill your account security protection obligations.
  • You are strictly prohibited from transferring, leasing, renting, or selling your registered user account to any third party without our prior written approval. We reserve the full right to suspend or permanently terminate your account access immediately at our sole discretion if we reasonably determine that you have violated any of these account usage rules, or your account activities pose potential security risks to our platform and other users.

3. Product Information, Pricing, and Order Acceptance

We make every effort to ensure the clarity and accuracy of all content published on our website product pages, but there are inherent reasonable limitations that you acknowledge and agree to:

  • All product descriptions, images, specifications, and functional introductions displayed on our website are designed to present the core features of our stationery products as clearly as possible. Minor, non-substantial color differences caused by different user device screen display settings, ambient lighting conditions, or minor manual measurement deviations in product dimensions are not considered as product quality defects.
  • All listed product prices on our website are denominated in the corresponding currency specified on the product page. These prices do not include applicable local consumption taxes, customs duties, import tariffs, or shipping fees, which will be clearly calculated and displayed separately for your confirmation before you complete the final payment at the checkout page. We reserve the right to adjust product prices on our website at any time, without prior individual notification to users. The price applied to your confirmed paid order will remain the effective price for that specific transaction, and will not be affected by subsequent price adjustments.
  • All order submissions you make on our website are treated as an official purchase offer from you. We will send you an automated order confirmation email immediately after we receive your payment notification, but this email does not mean that we have formally accepted your order. We retain the right to refuse or cancel your order for legitimate reasons, including but not limited to scenarios where the listed product information is marked with obvious typographical errors or incorrect pricing, where the ordered product is confirmed to be out of stock permanently, or where our risk control system identifies potential fraud risks associated with your order. In the event that we cancel your confirmed paid order, we will notify you promptly and process a full refund to your original payment account within 7 working days.

4. Payment Terms

When completing the checkout process on our website, you agree to abide by all applicable payment related rules:

  • All payments must be completed using legitimate, legally authorized payment methods that you own the full right to use. We support all mainstream secure payment methods, including major credit cards, debit cards, and widely recognized third-party online payment services. All payment data transmission processes are protected by industry standard encryption technologies to ensure the security of your transaction information.
  • We strictly reserve all ownership rights of all products you order from our website until we have received the full 100% payment of the order amount. The ownership of the purchased stationery items will only be transferred to you after the full payment has been successfully credited to our company’s official account.
  • If the payment you submitted is rejected, disputed, or charged back for any reason without a legitimate valid reason that complies with our Refund and Returns Policy, we reserve the right to immediately suspend all your subsequent order processing, permanently restrict your access to our platform, and take all necessary legal actions to recover the corresponding outstanding payment amount and all related legal costs.

5. Intellectual Property Rights

All content published on the www.wholesalestationeryau.com website is the exclusive intellectual property asset of WHOLESALE STATIONERY SUPPLIES PTY. LTD., and is protected by global copyright, trademark, and other intellectual property laws:

  • This protected content includes but is not limited to all website interface designs, original text descriptions, product photographs, graphic designs, logos, brand marks, page layout structures, software codes, and all other content presented on our platform. You are only granted a limited, non-exclusive, non-transferable, revocable personal permission to access, browse, and use this content for non-commercial personal shopping purposes.
  • You are strictly prohibited from copying, reproducing, modifying, distributing, republishing, uploading, posting, transmitting, or commercially using any content on our website without our prior explicit written authorization. Any unauthorized intellectual property infringement activities will constitute a material breach of these Terms of Service, and we reserve the right to pursue full legal liability against the responsible party to the maximum extent permitted by applicable laws.
  • If you choose to submit original content to our platform, including product reviews, usage feedback, or creative suggestions related to our stationery products, you automatically grant us a permanent, non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and distribute this content for the purposes of optimizing our products and operating our platform.

6. User Conduct Provisions

When you use our website services, you agree that you will not engage in any of the following prohibited activities:

  1. Violating any applicable local, national, or international laws, regulations, or legal ordinances through your use of our platform
  2. Attempting to conduct unauthorized access to our website server system, other user accounts, or any other protected system, through hacking, password cracking, or any other improper means
  3. Posting or transmitting any malicious software, computer virus, harmful code, or any other material that may disrupt, damage, or limit the normal functionality of our website
  4. Copying, scraping, or collecting website data and user information through automated programs such as web crawlers for commercial or other unauthorized purposes without our written approval
  5. Engaging in malicious bulk orders, false transactions, fraudulent refund-only claims that violate our published Refund and Returns Policy, or any other activities that disrupt the normal operation order of our platform
  6. Harassing, threatening, or harming our customer support team, other platform users, or any related personnel in any form
  7. Using our platform and our products for any illegal, immoral, or unauthorized commercial purposes.

Once we confirm that you have engaged in any of the above prohibited activities, we reserve the right to immediately suspend or permanently terminate your user account, restrict all your subsequent access to our website, and reserve the right to claim corresponding compensation for all losses caused by your improper activities.

7. Third-Party Links and Services

Our website may contain hyperlinks that redirect to third-party operated websites or platforms, including but not limited to social media platforms, authorized payment processing service providers, and courier service official websites. We do not operate, control, or manage the content, privacy policies, and service terms of these third-party platforms. You acknowledge and agree that we will not be held liable for any loss or damage generated from your access and usage of these third-party external services. You are strongly recommended to carefully review the corresponding terms of service and privacy policies of these third-party websites before you interact with them.

8. Disclaimer of Warranties

Our website services and all stationery products provided by us are offered on an “as is” and “as available” basis. We make no explicit or implied warranties of any kind, including but not limited to implied warranties of merchantability, fitness for a specific usage purpose, and non-infringement of intellectual property rights, to the maximum extent permitted by applicable laws. We do not guarantee that our website service will be completely uninterrupted, 100% error-free, or that all defects existing on our platform will be completely corrected immediately.

9. Limitation of Liability

Under no circumstances will WHOLESALE STATIONERY SUPPLIES PTY. LTD., our directors, employees, partners, or service suppliers be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost data, business interruption losses, generated from your use of our website, products or services. The total aggregate maximum liability amount for any and all claims related to your transaction with us will not exceed the total actual amount you have paid to us for the specific corresponding order that gives rise to the claim.

10. Modification of Terms and Termination

We reserve the right to modify, update, or adjust the content of these Terms of Service at any time in accordance with new business development needs, updated legal requirements, or operational rule optimization. We will publish the revised latest version of these Terms of Service on the corresponding page of our website, mark the new effective date clearly, and notify all registered users via email when we make major changes. Your continued access to our website and usage of our services after the new effective date will be regarded as your full acceptance of all updated revised terms.

We also reserve the right, at our sole discretion, to terminate your access to our entire platform or part of our services at any time, without prior notice, for reasons including but not limited to your material breach of any provision in these Terms of Service. After the termination of your service access right, all rights and licenses granted to you under these Terms of Service will immediately cease to be valid, but all clauses that by their nature should survive the termination of the agreement will remain in full legal effect.

11. Governing Law and Dispute Resolution

These Terms of Service shall be governed by, interpreted and construed in accordance with the laws applicable in the state of Queensland, Australia, without regard to its conflict of law rules. Any dispute, controversy or claim arising out of or relating to these Terms of Service, your usage of our website, or your purchased products from us, shall first be resolved through friendly negotiation between the two parties. If the dispute cannot be resolved through amicable consultation within 30 calendar days, both parties agree that the local courts located in Rockhampton City, Queensland, Australia will have exclusive jurisdiction over the dispute.

12. General Provisions

If any individual clause in these Terms of Service is determined by a competent court to be invalid, illegal, or unenforceable, the remaining clauses of this agreement will remain in full force and effect, and will not be affected in any way. No failure or delay on our part to exercise any right or provision under these Terms of Service will constitute a waiver of that right or provision. These Terms of Service, together with our other published platform policies, constitute the entire complete agreement between you and us regarding the usage of our website services, and supersede all previous oral or written understandings and agreements related to the same subject matter.

If you have any questions, inquiries or concerns about any content in these Terms of Service, you may contact us through our official contact channels at any time:

  • Postal Address: 69 East Street, Rockhampton City, Queensland 4700, Australia
  • Contact Email: ferndew@wholesalestationeryau.com
  • Contact Phone Number: +61 7 3558 3328

Our professional customer support team will reply to your inquiry within 24 working hours.